Meet Your Favorite New Employee that…

Never Sleeps * Never Calls-in Sick * Never Complains * Never Needs Vacations * Works Day and Night

We Work for Peanuts!

Hello, We’re Thom and Maria. We know you weren’t expecting us but give us a minute to explain. If you’re so busy handling prospective customer or client leads, working to complete orders or projects, marketing, managing staff and other time draining activities, we can help you. We are AI chat bots who never sleep, go on vacation, or even take a break. Our individual hourly rate starts at only $0.27, and we work 24/7. We can quickly learn everything about your business, answer inquires, schedule appointments… we can even help with live calls. If this sounds interesting, read on, chat with my AI buddy on this page or simply click on the link below and schedule a call with a support member (they are not AI… at least not yet!)

Our Virtual Chatbot is an advanced technology using Artificial Intelligence (AI) that gives you the ability to add real-time visitor interaction on your website. It has been proven that an ‘AI’ chat bot such as ours, boost sales and leads. Our ‘Bots’ has been fine-tuned over years of testing and data analysis. Research has shown that our AI bot is the most sophisticated bot on the market today!

• 73% of Internet Users… expect websites to feature chatbots for convenient interactions
• 74% of Internet Users… prefer using chatbots for simple questions
• 82.7% of Consumers… rate their interactions with bots as either neutral or positive
• 3x Faster… chatbots have remarkably accelerated response times, answering 3 times faster on average.

Right Answers, Right On Time

Free up your staff’s time by letting your AI chatbot handle questions from your website

Why Work With Us?

• We are a professional marketing agency that is dedicated towards helping you increase your sales while decreasing your expenses
• Our cutting-edge technology utilizes the latest innovations in AI, and 3D Animation. No other chat bot comes close!
• Our services improve interaction with visitors. That means more engagement, and more sales!

Want to know more about why chatbots are so critical for your business? Read on…

Key Trends and Chat Stats for 2024

For both B2B and B2C companies, live chat is a valuable tool that can improve customer conversion, satisfaction, and loyalty. We’ve put together a list of live chat statistics to show you just how popular it is for many businesses.

• Almost 80% of companies say that live chat has increased sales, revenue, and customer loyalty for their business.
• 40% of companies in the US, Europe, and China use live chat software for customer engagement.
• Live chat has the highest satisfaction rate (73%) out of any form of customer communication. Email communication has a 51% satisfaction rating while phone support has 44%.
• 44% of people say live chat is the most valuable tool a company can offer on their website.

Thanks to chatbot development services, the way businesses communicate with their customers has gone through a transformation. Chatbots bring a fresh and exciting aspect to services, products, and websites, and help to accelerate many operational processes. The following chatbot industry statistics will highlight the revolution taking place around the world. If you want validation for your chatbot strategy, the following should provide everything you need.

• Chatbots are the fastest-growing brand communication channel, and the chatbot market size has increased by 92% over the last few years. In 2020, almost one-quarter of purchasers used chatbots when communicating with businesses, which is a 13% increase from the previous year.
• 67% of consumers worldwide have interacted with a chatbot in the previous 12 months.
• On Facebook, there are more than 300,000 active chatbots, which was a three-fold increase from the previous year and perfectly illustrates the chatbot trend that’s emerging rapidly.
• 68.9% of chats are handled from start to finish. A chatbot platform can answer as much as 80% of all questions.
• 1.4 billion people use chatbots. This year, almost one in six global customer service interactions were handled by conversational AI (Artificial Intelligence).
• 27% of consumers were unsure whether the last customer support interaction they had was with a chatbot or a real person.
• When Facebook launched its messaging platform, it became the leading platform for chatbots.
• More than 40% of consumers use conversational marketing tools for purchases, making them an excellent addition to your salesforce.

Chatbot Usage and Engagement Statistics

• 87.2% of consumers report having a neutral or positive customer experience with chatbots.
• Only 12.8% report a negative customer experience.
• The number one reason consumers use chatbots is to get a quick answer.
• Conversational marketing tools are used by 41.3% of consumers when making a purchase.
• One-third of consumers would like to use a chatbot for making reservations.
• On average, bot-only chats get a customer satisfaction rate of 87.58%, which is 2% higher than the rate for discussions that get passed over to human agents.
• The US has the most chatbot users (36%), followed by India (11%) and Germany (4%).
• 41% of people who start online chat conversations with businesses are C-level executives.
• 27% of consumers are currently interested in AI (Artificial Intelligence) support tools.
• 37% of people use a customer service bot to get a quick answer in an emergency.
• Baby boomers are more likely to expect benefits from chatbots than millennials.
• Almost 50% of female shoppers like chatbots and choose them to communicate when making purchases online, whereas only 36.81% of men do the same.

Live Chat Usage Stats 2024

• 60% of customers expect an immediate response when initiating a live chat.
• B2B companies make up 61% of live chat clients.
• B2C makes up 33%.
• 74% of B2C companies and 85% of B2B companies use live chat for sales. However, only 31% of B2C companies and 54% of B2B companies use live chat for marketing purposes.
• The average company received 8,423 chat messages per month in 2020.

Live Chat Demographic Stats 2024

• Live chat is the preferred customer experience method for people between the age of 18 and 49.
• Mexico has the highest customer satisfaction rate of live chat experiences out of any country (94.11%), followed by Australia (93.59%) and Canada (88.36%).
• 63% of millennials prefer using a live chat system over traditional channels like email or phone.

Live Chat Response Time Stats 2024

• On average, a customer only has to wait 35 seconds to connect with a live chat agent. Once a chat has been started, customers wait an average of 2 minutes and 40 seconds for a response from the chatbot or live chat rep.
• On average, companies had a chat duration of 10 minutes 57 seconds in 2020, which is an 18% increase from the previous year.

Chatbot Conversion Statistics

• Average chatbots generate 35-40% response rates.
• The best bot experiences with more engaged customers can generate up to 90% response rates.
• Chatbot technology can increase website conversion rates on average by between 10% and 100%, depending on the industry.
• E-commerce stores that have adopted the social media Facebook Messenger chatbot along with an abandoned cart chatbot have been able to boost revenue by between 7 and 25%.
• Nearly one-quarter of respondents trust virtual assistant recommendations for product purchases rather than a human salesforce.
• Better bot experiences together with more engaged audiences, are getting 80-90% response rates.
• Business leaders claim that, on average, chatbots have increased sales by 67%.
• 57% of businesses say that chatbot delivers a massive ROI on minimal investment.

Chatbot Benefits Statistics

• Chatbots have a faster response time than actual humans. According to 68% of consumers, they like chatbots because they provide speedy answers.
• Other features consumers like are the fact that a chatbot can help outside of business hours and forward them to a real person.
• According to consumers, the #1 chatbot benefit is 24/7 support. Chatbots have helped cut operational customer service costs by up to 30%.

Chatbot Marketing and Business Statistics

• Chatbots are used by 55% of businesses to generate higher-quality leads.
• Business leaders say that chatbots have increased sales by 67%.
• 40% of US, EU, and Chinese businesses use pre-built AI (Artificial Intelligence) programs, including virtual agents and chatbots.
• Chatbots are most commonly used for sales (41%), customer support (37%), and marketing (17%).
• Top AI (Artificial Intelligence) chatbots use is for voice-to-text dictation (46%) and support team collaboration on tasks (26%).
• 64% of businesses believe that chatbots will allow them to provide a more customized customer experience.
• 50% of businesses plan on spending more on voice assistants than on mobile apps. Companies with up to 50 employees use chatbots more than others.

Industry-Specific Statistics

The top five industries that benefit most from using chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%, and finance (5%). Real estate is the most profitable field for chatbots.

Finance

• Projections are that chatbots will handle 75-90% of banking and healthcare customer queries by 2024.
• Cost savings from banking chatbots will reach $7.3 billion globally by 2024.
• Two-thirds of leading global financial service firms have started using chatbots for their apps since the start of the global pandemic.

Travel/Hospitality

• Two-thirds of people surveyed said they would find a chatbot useful (40%) or very useful (26%) in relation to the management of their business and work travel arrangements.
• When making travel plans or comparing booking options, 37% of users would prefer to deal with an intelligent chatbot.
• If it could save them time and money, 87% of users would choose a travel chatbot to interact with.
• A chatbot from GRT Hotels & Resorts has exchanged more than 175,000 messages in the two and a half months following its launch.

Retail

• Just over one-third of retail customers would happily speak with customer service via an AI chatbot rather than live chat.
• In 2024, over 70% of chatbot conversations will be with retail chatbots.
• In 2019, a survey found that more than 40% of US consumers had used chatbots to engage with the retail industry.
• The most popular product sold online with the help of chatbots is clothing.
• 22% of the most successful online stores sell clothes, followed by health products (9%), furniture (9%), electronics (8%), and jewelry (8%).

Recruiting

• By the end of 2024, expectations are that 35% of organizations will use chatbots for a large part of the recruitment process.
• A recruiting chatbot vendor, claims their chatbot solution improves the recruitment process by 33%, screens 85% more resumes with the same budget, and spends 50% less per hire.
• According to a survey by Allegis, 58% of candidates were happy to interact with AI and recruitment chatbots during the early stages of the application process.

Live Chat Financial Stats 2024

• Businesses can reduce costs by up to 30% just by adding a chatbot to their website.
• Live chat customers spend up to 60% more than people who don’t.
• Customers that interacted with a live chat agent are 82% more likely to make a purchase.
• Implementing live chat software can generate a 48% increase per chat hour for the company.
• Proactive chat can have a 105% return on investment.

Future of Live Chat Stats

• The live chat support market is expected to reach around $987 million by the end of 2024.
• Retail and e-commerce are two of the fastest-growing industries for live chat adoption.
• 81% of customer service departments plan on investing more in live chat support in the future.

In Conclusion, with more customers demanding support through live chat, companies are expected to implement chat software on their websites or mobile apps.

Not only is live chat crucial to enhancing the customer journey, but it’s also one of the most efficient and financially viable tools for customer support and increased sales!

Data and Research provide courtesy of: thrivemyway.com/live-chat-stats/

HumanBot Will Serve Your Prospects and Customers 24 Hours A Day / 7 Days A Week

support@humanbot.cc